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  2. Frequently asked questions

Frequently asked questions

The first steps at Recharge.com

  • What is Recharge.com?
  • How do I recharge phone credit?
  • How long does it take before the phone credit is recharged?
  • Which countries can I make international recharges to?

Recharge

  • Why was my direct recharge not successful?
  • How do I recharge phone credit using a recharge code?
  • Why does my recharge code not work?
  • Can I make several recharges at the same time?

Placing an order

  • What can I do if I accidentally recharged the wrong number?
  • I haven’t received an order confirmation mail, did my recharge go through?
  • I don’t see the correct carrier after filling in the phone number, what to do?
  • What is consumption tax and how does it affect my order?

Payment

  • Which payment methods are available?
  • Why don’t I get to see all the payment methods?
  • Is it possible to get an invoice from my order?
  • Why do I pay a service fee?

Using your phone credit

  • What should I do if a promotional bonus from a provider has not come through?
  • Can my phone credit be used for mobile data?

Your account and preferences

  • How can I remove my Recharge.com account?
  • Can I make an account on Recharge.com?
  • How can I unsubscribe from the newsletter?

Cancellation

  • Can I refund my order?
  • I haven’t yet received my money back after a refund, what to do?
  • How does the money back guarantee work?

Safety

  • How does Recharge.com handle my personal information?
  • Are payment transactions secure?
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