Frequently asked questions

The first steps at Recharge.com

• What is Recharge.com?
• How do I recharge phone credit?
• How long does it take before the phone credit is recharged?
• Which countries can I make international recharges to?

Recharge

• Why was my direct recharge not successful?
• How do I recharge phone credit using a recharge code?
• Why does my recharge code not work?
• Can I make several recharges at the same time?

Placing an order

• What can I do if I accidentally recharged the wrong number?
• I haven’t received an order confirmation mail, did my recharge go through?
• I don’t see the correct carrier after filling in the phone number, what to do?
• What is consumption tax and how does it affect my order?

Payment

• Which payment methods are available?
• Why don’t I get to see all the payment methods?
• Is it possible to get an invoice from my order?
• Why do I pay a service fee?

Using your phone credit

• What should I do if a promotional bonus from a provider has not come through?
• Can my phone credit be used for mobile data?

Your account and preferences

• Can I make an account on Recharge.com?
• How can I unsubscribe from the newsletter?

Cancellation

• Can I refund my order?
• I haven’t yet received my money back after a refund, what to do?
• How does the money back guarantee work?

Safety

• How does Recharge.com handle my personal information?
• Are payment transactions secure?