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Frequently asked questions
Frequently asked questions
The first steps at Recharge.com
What is Recharge.com?
How do I recharge phone credit?
How long does it take before the phone credit is recharged?
Which countries can I make international recharges to?
Recharge
Why was my direct recharge not successful?
How do I recharge phone credit using a recharge code?
Why does my recharge code not work?
Can I make several recharges at the same time?
Placing an order
What can I do if I accidentally recharged the wrong number?
I haven’t received an order confirmation mail, did my recharge go through?
I don’t see the correct carrier after filling in the phone number, what to do?
What is consumption tax and how does it affect my order?
Payment
Which payment methods are available?
Why don’t I get to see all the payment methods?
Is it possible to get an invoice from my order?
Why do I pay a service fee?
Using your phone credit
What should I do if a promotional bonus from a provider has not come through?
Can my phone credit be used for mobile data?
Your account and preferences
How can I remove my Recharge.com account?
Can I make an account on Recharge.com?
How can I unsubscribe from the newsletter?
Cancellation
Can I refund my order?
I haven’t yet received my money back after a refund, what to do?
How does the money back guarantee work?
Safety
How does Recharge.com handle my personal information?
Are payment transactions secure?