We want to make sure that you receive what you pay for!
When you’ve entered a correct number, but the recharge fails, you will receive a refund. Also when you ordered a recharge code that is temporarily out of stock, you can request a refund.
If you have entered a wrong number, but a valid number of somebody else, we are unfortunately unable to refund the money. The same goes when you have ordered a code for the wrong carrier or country. We are unable to check if the code has been used or will be used in the future, so requesting a refund is not possible. Please always make sure that you enter the correct phone number and/or purchase a code for the correct carrier and country.
Long story short: when something goes wrong at our end, but the payment was successful, we will refund the full amount.